We are in search of a confident Customer Service Officer to join our fast-paced team at Wentel Engineering Sdn Bhd in Johor Bahru, Johor.
Growing your career as a Full time Customer Service Officer is a fantastic opportunity to develop indispensable skills.
If you are strong in problem-solving, persuasion and have the right initiative for the job, then apply for the position of Customer Service Officer at Wentel Engineering Sdn Bhd today!
Duties and responsibilities
- Received customer PO and return acknowledge the receiving of purchase order to customer.
- Analyse purchase order (selling price, revision, quantity, incoterm term, delivery date, payment terms and currency) by meeting Navision standard prior entering to system.
- Discuss with planner the feasibility of the delivery date requested by customer otherwise counter propose alternative date to customer.
- Provide Shipment demand plan after discussion with customer.
- Receive/Request forecast from customer.
- Ensure prompt response to customers' inquiries, complaints' etc.
- Work closely with Sales & Marketing to understand and prioritize customers' requirements.
- Perform customer satisfaction survey twice per year.
- Perform other duties as assigned.
Qualifications & Experience
- Diploma is required along with relevant experience is an added advantage.
- Experience in familiar with ERP would be an added advantage.
- A good proven track record in academic achievement and fluency in English is essential.
- Interpersonal skills necessary to communicate (verbally and intuitively) effectively with both customers and internal personnel.
- Excellent human relation, communication and negotiation skills are critical.
- Attentive and good in time management especially on time delivery.
- Computer literacy in Microsoft Office is a must.
Benefits of working as a Customer Service Officer in Johor Bahru, Johor:
● Learning opportunities
● Company offers career progression opportunities
● Leading Industry Pay