Customer Service Officer (KLIA)

Kuala Lumpur International Airport, Selangor

Other (Manufacturing, Transport & Logistics)

Job Summary : Ensure dedicated customer requirements are met timely and complaints resolved amicably.

KEY ACCOUNTABILITIES

Customer Service & Control Tower
• Review Bolloré Logistics performance and quality indicators which have been contracted with customer.
• Control tower support: SOP update, contractual rates update.
• Preparation of meetings with customer: analysis, reporting, charts.
• Develop and implement the sales action plan by monitoring the control tower team and the network.
• Follows the direction of Program Manager for the action plan.
• Carrying out any other request made by the Program Manager.

Specific Activities
• Carrying out any other request made by their manager.

QUALIFICATION AND EXPERIENCE

Technical
• Minimum of 1-2 years’ experience in customer service function

Language
• Fluent in English + local language
• French speaking is a bonus

Values
• Entrepreneurship
• Respect for Each Other
• Determination & Persistence
• Agility & Innovation
• Pursuit of Excellence

Your application will include the following questions:

What's your expected monthly basic salary?

Are you willing to undergo a pre-employment background check?

Are you willing to undergo a pre-employment medical check?

Do you have freight forwarding experience?

Bolloré Logistics is a global leader in international transport & logistics. Constantly adapting to its customers' changing needs, the company has enriched its expertise to become a tier-one supply chain partner and one of the top 10 transport and logistics companies in the world.

Bolloré Logistics delivers custom-fit solutions with a high added value that draw on an in-depth experience and understanding of different industries, as well as the constant quest for improvement and optimisation that is central to the company's own culture and values.

Bolloré Logistics matches the needs of import and export companies around the world, providing complex supply chain management solutions for major groups and international shipment services for SMEs. Its global offer is built around its comprehensive and integrated expertise in five services:

Customs and Regulatory Compliance

Logistics

Global Supply Chain

Bollore Logistics has been established in Malaysia since 1994. It was formerly known as SDV Transport (M) Sdn Bhd. Each office located in Penang, Ipoh, Sepang, Klang, Subang Jaya, Johor and recently in Labuan is capable of providing a full range of transport and logistics services. The Warehouses located in Subang Jaya and Shah Alam provides third party logistics services to various customers.

With more than 200 staff strength, we are poised to be one of the leading logistics service providers in Malaysia. In line with our expansion plan, we are seeking qualified and interested individuals to join our team.

Bolloré Logistics is a global leader in international transport & logistics. Constantly adapting to its customers' changing needs, the company has enriched its expertise to become a tier-one supply chain partner and one of the top 10 transport and logistics companies in the world.

Bolloré Logistics delivers custom-fit solutions with a high added value that draw on an in-depth experience and understanding of different industries, as well as the constant quest for improvement and optimisation that is central to the company's own culture and values.

Bolloré Logistics matches the needs of import and export companies around the world, providing complex supply chain management solutions for major groups and international shipment services for SMEs. Its global offer is built around its comprehensive and integrated expertise in five services:

Customs and Regulatory Compliance

Logistics

Global Supply Chain

Bollore Logistics has been established in Malaysia since 1994. It was formerly known as SDV Transport (M) Sdn Bhd. Each office located in Penang, Ipoh, Sepang, Klang, Subang Jaya, Johor and recently in Labuan is capable of providing a full range of transport and logistics services. The Warehouses located in Subang Jaya and Shah Alam provides third party logistics services to various customers.

With more than 200 staff strength, we are poised to be one of the leading logistics service providers in Malaysia. In line with our expansion plan, we are seeking qualified and interested individuals to join our team.

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What can I earn as a Customer Service Representative