Customer Service Officer - (Logistics) - SL3

We are searching for a reliable Customer Service Officer - (Logistics) - SL3 to join our high-achieving team at Bollore Logistics Asia Pacific in Shah Alam, Selangor, Malaysia.
Growing your career as a on_site Customer Service Officer - (Logistics) - SL3 is an unparalleled opportunity to develop fundamental skills.
If you are strong in persuasion, critical thinking and have the right enthusiasm for the job, then apply for the position of Customer Service Officer - (Logistics) - SL3 at Bollore Logistics Asia Pacific today!

Job Summary: Coordinating the customer service tasks at branch level.

KEY ACCOUNTABILITIES

Customer Service

• Serve as liaison between the customers and other department.
• Provide prompt and professional attention to all internal and external clients' requests or problems.
• Support and provide quotation and concerned documents to customers
• Preparing customer shipping instruction for billing purpose.
• Maintain and update records in customer’s software system
• Plan the daily truck planning and communicate with the respective transporter.
• Do the necessary adjustment, movement & transfer in system timely and validate accordingly.
• Handle customer’s enquiries promptly.
• Ensure compliance with customer’s Standard Operating Procedures.

Documents and Reports
• Responsible for timely submission of reports and data to customers.

Specific Activities
• Carrying out any other request made by their manager.

Technical
• Minimum of 5 years’ experience in customer service filed in third party logistics organization

Behavioural
• Excellent communication
• Team player
• Rigorous
• Excellent inter-personal skills
• Organized
• Responsive
• Negotiation skills

Language
• Fluent in English + local language

Medical
Dental
Birthday Leave
Festive Leave

Benefits of working as a Customer Service Officer - (Logistics) - SL3 in Shah Alam, Selangor, Malaysia:

● Company offers great benefits
● Opportunities to grow
● Leading Industry Pay