Customer Service Officer - Malaysia

Report to:  Customer Experience Lead in Singapore

Job Responsibilities:

• Helping with Zendesk tickets and calls i.e. enquiries from customers

• Manage 3rd party Marketplace platform chat and order processing

• Moderate Social Media comments and chats

• Ensuring customer satisfaction both pre-sale and post-sale

• Providing customer support and maintaining a high level of customer satisfaction

• Developing a strong business presence with clients in both B2B and B2C sales channels

• Manage and provide customer service support via Live Chats Platforms, Emails,Calls and Whatsapp 

• Build and maintain good relationships with the customers to increase repeat business.

• Any ad-hoc administrative duties and tasks assigned by the Management.

Requirements:

• Diploma / Degree / Professional Certificate.

• Good command of Malay and English. 

• Have basic speaking and writing etiquette.

• Able to multi-task and work in a fast-paced environment.

Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as a customer services representative?

Do you have customer service experience?

Which of the following languages are you fluent in?

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