Customer Service Officer - Rewarding Work

As we are expanding further, we are looking for a dedicated and passionate Customer Service Officer to join our big family.

You will play an important role, such as:

• You will be responsible for fulfilling and supporting internal and external customers’ purchase orders from a multi-region customer base
• Provide timely customer support and attend to their inquiries
• Coordinate and expedite with related departments on customers’ orders and delivery matters
• Proactively communicate reschedules and suggests alternative options to mitigate escalation due to shipping delays
• E-Filing of invoices and all sales and shipping related documents
• Ensure all documentation and order processes are in accordance to corporate guidelines
• Continuously seek alternative solutions and value-add processes to enhance ongoing services and process improvement
• Support in internal and external audit requests

To succeed in this role, we will need you to have:

• Minimum 3 years of relevant experience of customer service
• Strong Knowledge in bill of lading, COO, FTA, Export declaration and LC negotiation
• Proficient in MS Office and knowledge of SAP
• Able to work under pressure with excellent phone, email etiquette skills and tactful to handle difficult customers
• Developed analytical and problem-solving skills
• Highly motivated and organized
• Team and action orientated

How this career will benefit you?

• A conducive environment to work and grow
• Constant challenges and opportunity to prove yourself
• Opportunity to develop one’s career internationally

Are you ready to make that career shift & grow a great portfolio with us?

Click the ‘Apply Now’ button and we will get in touch with you soon