We are eager to add a reliable Customer Service Officer - Sabah (Based in Kota Kinabalu) to join our stellar team at STM Lottery Sdn. Bhd. (Formerly known as Sports Toto Malaysia Sdn. Bhd.) in Kota Kinabalu, Sabah.
Growing your career as a Full time Customer Service Officer - Sabah (Based in Kota Kinabalu) is an unparalleled opportunity to develop necessary skills.
If you are strong in people management, negotiation and have the right passion for the job, then apply for the position of Customer Service Officer - Sabah (Based in Kota Kinabalu) at STM Lottery Sdn. Bhd. (Formerly known as Sports Toto Malaysia Sdn. Bhd.) today!
Job Description
- Handling winning claims, enquiries and complaints from customers.
- Assist in day-to-day operations and settlement process in sales office.
- Assist in documentation and prepare sales and operation reports.
- Assist in motivating and coaching front line staff to meet the objectives of improving and optimizing the overall outlet performance.
- Conduct periodic field visits to ensure compliance of outlet operating requirements and gather market intelligence.
- Perform other tasks as and when required.
Requirements
- Possess minimum STPM/Diploma/Degree in Business Administration or equivalent.
- Matured, self-starter and able to work independently with minimum supervision.
- Good command in English and Bahasa Malaysia.
- Candidates fluent in mandarin preferred as this role requires candidate to deal with mandarin speaking customers.
- Possess own transport and willing to travel outstation.
- Able to multi-task and work on weekends.
Company Overview
STM Lottery Sdn. Bhd. (Formerly known as Sports Toto Malaysia Sdn. Bhd.) is the leading number forecast operator in the country in terms of revenue, sales network and product offerings. Being part of a public-listed entity, STM Lottery Sdn. Bhd. always places huge emphasis on the sustainable development of the company in relation to the various stakeholders – shareholders, employees, customers and the community at large.
As we strive to constantly re-invent our product offerings in order to keep pace with the ever-evolving and changing expectations, we look forward to having committed and dynamic individuals on board our team.
Benefits of working as a Customer Service Officer - Sabah (Based in Kota Kinabalu) in Kota Kinabalu, Sabah:
● Career Growth Potential
● Continuous Learning Opportunities
● Generous Compensation