Customer Service Officer (Work From Home)

RESPONSIBILITIES

• Responsible for managing accounts of all sizes and explore new channels for business development 
• Develop a thorough understanding of the customer’s position in the market, their product/ service, points of difference and competitive landscape 
• Manage customer input and feedback for all projects with detailed direction and timelines
• Establish and maintain strong relationships with business partners and customers at all levels 
• Manage day-to-day customer communication and ongoing relationship as it relates to current, new and upcoming projects
• Proactively remain connected to customers and the ever-changing market to access new search opportunities and ensure all viable customers are engaged on a regular and effective basis
• Participate in ad-hoc assignments as required

REQUIREMENTS

• Bachelor’s degree in Business Administration, Communications, Marketing, or related field.
• Experience with project management or account management 
• Proven experiences in FMCG/ F&B industry
• Proven ability to consistently and positively contribute in a fast-paced environment 
• Ability to work independently and manage personal and team member time, keeping deliverables and deadlines top of mind
• Creative thinking and problem-solving aptitude 
• Strong business acumen with good analytical skill, result-oriented and a drive to success
• Good in both written and spoken English & Chinese
• Familiar with MS Word, Excel & PowerPoint
• Immediately available is highly preferred
• Candidate with less experience will be considered as Junior Account Executive