Customer Service Officer (Work From Home)

Customer Service Officer (Work From Home)

• Responsible for managing accounts of all sizes and explore new channels for business development 
• Develop a thorough understanding of the customer’s position in the market, their product/ service, points of difference and competitive landscape 
• Manage customer input and feedback for all projects with detailed direction and timelines
• Establish and maintain strong relationships with business partners and customers at all levels 
• Manage day-to-day customer communication and ongoing relationship as it relates to current, new and upcoming projects
• Proactively remain connected to customers and the ever-changing market to access new search opportunities and ensure all viable customers are engaged on a regular and effective basis
• Participate in ad-hoc assignments as required

REQUIREMENTS

• Bachelor’s degree in Business Administration, Communications, Marketing, or related field.
• Experience with project management or account management 
• Proven ability to consistently and positively contribute in a fast-paced environment 
• Ability to work independently and manage personal and team member time, keeping deliverables and deadlines top of mind
• Creative thinking and problem-solving aptitude 
• Strong business acumen with good analytical skill, result-oriented and a drive to success
• Good in both written and spoken English & Chinese
• Familiar with MS Word, Excel & PowerPoint
• Immediately available is highly preferred
• Candidate with less experience will be considered as Junior Account Executive

Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as an Account Service Executive?

Do you have customer service experience?

Which of the following Microsoft Office products are you experienced with?

Which of the following languages are you fluent in?

How much notice are you required to give your current employer?

Knight House PLT is a proprietary trading firm based in Kuala Lumpur that specializes in trading, investing and analysing the equities listed on Hong Kong Stock Exchange (HKEX). As a rapid-growing company, we are looking to expand our team by providing a sophisticated trading platform, allowing you to develop and customize your own trading and investment style, strategies and techniques while offering challenging yet rewarding career opportunities. We are dedicated to recruit experienced traders with a proven track records, who are hunger for success not only in trading, but also in research and analysis. In Knight House PLT, we encourage our traders to be open-minded and flexible while navigating through the evolving financial markets.

Knight House PLT is a proprietary trading firm based in Kuala Lumpur that specializes in trading, investing and analysing the equities listed on Hong Kong Stock Exchange (HKEX). As a rapid-growing company, we are looking to expand our team by providing a sophisticated trading platform, allowing you to develop and customize your own trading and investment style, strategies and techniques while offering challenging yet rewarding career opportunities. We are dedicated to recruit experienced traders with a proven track records, who are hunger for success not only in trading, but also in research and analysis. In Knight House PLT, we encourage our traders to be open-minded and flexible while navigating through the evolving financial markets.

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What can I earn as a Customer Service Representative

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