Customer Service Officer/Executive - Continuous Learning Opportunities

Job Responsibilities:

• Responsible to handle and manage customers inquiries through phone, email, or WhatsApp promptly.
• Manage and handle customers’ complaints promptly and professionally.
• Provide product information and guidance to customers who have outstanding custody. Also involve in promoting and selling upgrade package to customers.
• Provide regular update and report to the Management team on the issues.
• Execute and report on small projects assigned by superior.
• Any other tasks as and when assigned by Management or direct superior.

Job Requirements:

• Candidate must possess at least Diploma/Degree in Business Administration or any other related fields.
• Minimum 1-year relevant working experience in customer service.
• Familiar with MsPowerPoint, MsExcel and MsWord.
• Excellent verbal and written communication skills.
• Good command of written and spoken in English. Candidates fluent in Mandarin preferred as role requires candidate to deal with mandarin speaking clients.
• Independent, initiative, problem solving skills and able to work under minimum supervision.
• Able to multitask, prioritize, and manage time efficiently.
• Applicants must be willing to report to work at Jalan Klang Lama.