Customer Service Operation - Unlimited Growth Potential

Job Purpose:

We are looking for a responsible Customer Service Operation to coordinate all shipments and fulfill customers’ requirements. 

Job Description:

• Responsible for identifying business requirements on the freight forwarding operation and executing them effectively.
• Responsible for coordinating all import and export shipments based on allocation
• Preparation of permit declaration (Pure CO, Permit with CO, Permit for Export/Import/Air)
• Ensure daily customers’ enquiries are attended to and not limited to order and delivery status
• Handling incoming calls with the intent of providing customer satisfaction
• Work in conjunction with sales representatives to provide pre-and / post-sales support
• Ensure timely and accurately client invoicing and billings to customers
• Purchase of insurance and arrange any insurance claim for customer
• Responsible to draft and issue quotation to potential and existing customer
• Any other ad-hoc duties task by manager

Requirements:

• Relevant disciplines are welcome to apply, package depends on experience.
• Experience in Customer Service  -Freight Forwarding Industry 
• Friendly and Customer Service Driven
• A Team Player
• Good communication and customer service skills