Customer Service (Permanent Night Shift - Skincare Project) - Rapid Progression

Roles and responsibilities: 

To respond promptly to customer inquiries via live chat and email, providing accurate information and assistance regarding Skin care products, orders, and services. 
To handle customer complaints, troubleshoot problems, and escalate complex issues to appropriate teams or supervisors for resolution. 
To maintain a professional and courteous demeanour during interactions with customers, ensuring high-quality service and customer satisfaction. 
To keep detailed records of customer interactions, transactions, inquiries, and complaints using designated software or CRM systems. 
To follow established procedures and protocols for handling customer inquiries and escalations, adhering to company policies and standards. 
To collaborate with cross-functional teams, including logistics, sales, and product departments, to resolve customer issues and improve service delivery. 

Requirements:

Possess at least Diploma and above. SPM candidates with exceptional communication will be considered.
Have excellent verbal and written communication in English.
Have experience in Live chat & Email is highly preferred.
Able to travel to KL Sentral
Able to work in permanent night shift.