Customer Service Representative

We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.

As we continue our rapid expansion, we are seeking talented individuals to join our team as Customer Service Representatives, playing a crucial role in maintaining the integrity of our E-commerce platform while delivering high-quality customer support and operational excellence.

Position

Customer Service Representative (English & Malay, Work in Office)

Location

Office – Bangsar, Kuala Lumpur

Job Description

• Support AI model training through annotation and customer interaction insights.

• Analyze logs and user feedback using data-driven methodologies to improve coverage, resolution rates, and overall customer satisfaction.

• Recommend and monitor key performance indicators (KPIs) and evaluation metrics for customer service processes and AI-powered products.

• Prepare detailed reports and provide actionable insights based on analysis findings.

• Review, update, and maintain the knowledge base for chatbots and the customer service center.

• Perform other ad hoc tasks as assigned by management.

Job Requirements

• Educational Background: Diploma and above in any field. SPM graduates are also welcome to apply.

• Experience: Minimum 6 months of experience in call center customer service / AI / chatbot training is preferred. Candidates without relevant experience but with a strong willingness to learn are encouraged to apply.

• Language Skills: Excellent communication skills in English and Malay (written, verbal, and listening).

• Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) for documentation, reporting, and data analysis.

• Customer-oriented mindset with good interpersonal skills; willing to learn and a team player.

• Ability to work in a fast-paced environment and perform under pressure.

• Strong attention to detail to ensure accuracy and compliance with platform governance standards.

Job Type

Full-time, rotational shift, 5 days a week

Benefits

• EPF, SOCSO

• Birthday Leave

• Annual Leave, Maternity Leave, Parental Leave, etc.

• Opportunities for promotion

• Professional development

Expected Start Date

Immediately

Know more about us at:

Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm
Instagram: https://www.instagram.com/summitnexttechnologies
LinkedIn: https://www.linkedin.com/company/summitnext-technologies/
Website: https://summitnext.my/