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Customer Service Representative

icon building Syarikat : Arrow
icon briefcase Jenis Pekerjaan : Sepenuh Masa

Bilangan Pemohon

 : 

000+

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Mohon Sekarang
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Penerangan Pekerjaan - Customer Service Representative

Position:

Customer Service Representative

Job Description:

All tasks to be carried out in a quality manner, consistent with the Company vision and values.

  • Act as communication coordinator from the Service Centre towards assigned customers.
  • Manage both EDI and manual customer order entry.
  • Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer.
  • Communicate with Demand vs. Supply Analysts and with the customers on a daily basis regarding the supply situation.
  • Manage compliance with export rules for controlled products, including preparation of export licences.
  • Be accountable for delivery to the customers and resolution of shipping and price discrepancies.
  • Communicate with the customers regarding order confirmation, shipping and tracking information.
  • Create and send out defined reports to the customers on a regular basis.
  • Occasionally participate to meetings with customers as required.
  • Receive and process customer forecast into ERP system, managing related communication both internally and externally.
  • Analyse, escalate and take appropriate action on forecast quality, demand and changes.
  • Create new customer price agreements.

Location:

MY-Penang, Malaysia (Jalan Sultan Ahmad Shah)

Time Type:

Full time

Job Category:

Business Support
Original job Customer Service Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Mohon Sekarang
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Mengenai Syarikat

Arrow

Arrow Electronics is a global provider of technology products and services, specializing in electronic components, enterprise computing and intelligent solutions.

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