Customer Service Representative

Responsibilities

• Manage incoming phone calls and take the extra mile to engage customers according to company's communication procedures, guideline and policies.
• Identify and assess customers’ needs to generate sales leads.
• Provide accurate and complete information on the products assortment to customers.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution to achieve customers' satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Achieve personal/customer service team sales targets and call handling quotas.
• Keep records of customer interactions, process customer accounts and file documents.
• Other relevant task as assigned by Supervisor/Manager.

Prerequisites

• Minimum 3 years of proven customer support experience with track record of achieving KPIs.
• Diploma in Business Management or its equivalent.
• Proficient in English, spoken and written.
• Excellent communication and active listening skills.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively.