Customer Service Representative (Chinese Speaker)

Customer Service Representative (Chinese Speaker)

This job is for a Customer Service Representative (Chinese Speaker) who provides professional customer support, processes orders, and manages a team. You might like this job because it involves communicating with customers through various channels and providing feedback on the efficiency of the customer service process.

RM 2500 - RM 3000

Puchong

Full-Time

Job Description

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Job Requirements

• High school diploma, general education degree, or equivalent.
• Excellent verbal and written proficiency in Mandarin language.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Skills

Customer Service

Customer Relationship Management

Customer Inquiries

Customer Support

Customer Relationship Building

Chinese Language

Customer Retention

Company Benefits

YOU are an integral part of our success! The impact you make goes beyond just the business but to the communities we reach out to everyday.

Teamwork Culture

We support and thank each other and win together as a Team !

Near by Public Transport!

Yes! You are right, we are just next to LRT Taman Perindustrian Puchong Station!

Monetary Rewards

Your task achievement will be rewarded with Incentives, Rewards & Recognitions, and Performance Bonus!

Career progressions

In our fast pace working enviroment, we value your commitment and hard work with a career path for your future with Us.

Well Being

Feeling under the weather? Short Getaway? We provide Annual Leave, Medical Leave for your well-being.

Additional Info

Last active - few hours ago

Experience Level

#NoExperienceNeeded

Junior Executive

Job Specialisation

Clerical, Administrative & Secretarial, Customer Service

Customer Service Representative (Chinese Speaker)