Customer Service Representative (English & Cantonese) - Reservation Project

We are looking for Customer Service Representative to join us supporting our Multinational Travel Account. This role is responsible in delivering customer service to our client's customers in Hong Kong market. Let's join #OneTP today!

Why Join Us?

• Competitive remuneration package (Basic Salary + Language Allowance + Generous KPI bonus program + Annual Increment).
• RM3000 flexi benefit per annum (Optical, Dental, IT gadget and also flight ticket when you travel !!)
• Convenient working location (5 minutes walk from Ampang Park LRT station).
• Excellent growth and advancement opportunities - we offer you support, skill development, coaching opportunity and training programs to help you succeed.
• Employee engagement, recognition and appreciation program.
• Annual Leave/ Sick Leave / Hospitalization Leave/ Birthday Leave / Child care or Elderly Care Leave/ Maternity Leave or Paternity Leave and many more.
• Comprehensive insurance coverage (Group Health Hospitalization Insurance covering spouse + child).
• Multinational working environment - Take you career to the next level working with people from different nationalities, background, culture.

You will play an important role, such as:

• Handle pre and post reservation inquiries/requests by phone and e-mail.
• Modify, change and/or cancel existing reservations.
• Make outbound calls to hotels/guests to arrangement special requests.
• Act as liaison between guest and hotel to resolve complaints.
• Manage relationships with hotels by providing high levels of customer service and account management support.

To succeed in this role, we will need you to have:

• Possess at least a high school certificate.
• Exceptional written and verbal communication skills in both English & Cantonese (Traditional Mandarin).
• Preferably someone with at least 1 year Customer Service experience in BPO/Call Center industry. Experienced in hotel/travel industry will be added value.
• Fresh graduate is welcomed to apply.
• Has strong sense of responsibility, independent and customer friendly.
• Able to work on rotational shift.