We are searching for an enthusiastic Customer Service Representative (English - Traditional Chinese) | BPO to join our cohesive team at Majorel Malaysia Sdn. Bhd. in Kuala Lumpur.
Growing your career as a Full time Customer Service Representative (English - Traditional Chinese) | BPO is an incredible opportunity to develop productive skills.
If you are strong in project management, people management and have the right passion for the job, then apply for the position of Customer Service Representative (English - Traditional Chinese) | BPO at Majorel Malaysia Sdn. Bhd. today!
We are hiring Customer Service Representative (English & Traditional Chinese) to join the team supporting our client who is one of the World’s Leading Travel Companies. Apply today and let’s join #MajorelOneTeam
Why Join Us?
- Competitive remuneration package (Basic Salary + Language Allowance + Generous KPI bonus program + Shift Allowance + Annual Increment).
- RM3000 flexi benefit per annum (Optical, Dental, IT gadget and also flight ticket when you travel !!)
- Convenient working location (5 minutes walk from Ampang Park LRT station).
- Excellent growth and advancement opportunities - we offer you support, skill development, coaching opportunity and training programs to help you succeed.
- Employee engagement, recognition and appreciation program.
- Annual Leave/ Sick Leave / Hospitalization Leave/ Birthday Leave / Child care or Elderly Care Leave/ Maternity Leave or Paternity Leave and many more.
- Comprehensive insurance coverage (Group Health Hospitalization Insurance covering spouse + child).
- Multinational working environment - Take you career to the next level working with people from different nationalities, background, culture.
Position Summary:
Responsible for providing overall reservations and related support to customers via phone and email. Processes transactions, prepares correspondence, and fulfils customer needs to ensure customer satisfaction.
Overall Responsibilities:
- Handle customer requests which include pre and post reservation inquiries by phone and e-mail.
- Modify, change and/or cancel existing reservations.
- Make outbound calls to hotels/guests to arrangement special requests.
- Act as liaison between guest and hotel to resolve complaints.
- Manage relationships with hotels by providing high levels of customer service and account.
Job Requirements:
- Possess at least a high school certificate.
- Exceptional written and verbal communication skills in both English & 中文(both Simplified & Traditional).
- Preferably someone with at least 1 year Customer Service experience in BPO/Call Center industry. Experienced in hotel/travel industry will be added value.
- Has strong sense of responsibility, independent and customer friendly.
- Able to work on rotational shift (no Midnight shift)
Benefits of working as a Customer Service Representative (English - Traditional Chinese) | BPO in Kuala Lumpur:
● Opportunity to Make a Difference
● Company offers career progression opportunities
● Leading Industry Pay
Salary :
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