Customer Service Representative (Full-time Non-voice Remote work)

Customer Service Representative (Full-time Non-voice Remote work) hourly

About Us:

We are one of the leading e-commerce solutions providers from Shopify, committed to delivering top-notch services and support to our valued clients. As part of our continued growth, we are seeking a dedicated and experienced Customer Support Representative to join our dynamic team.

Role Overview:

As a Customer Support Representative, you will play a crucial role in ensuring our customers receive exceptional service and assistance. Your primary responsibility will be to resolve customer inquiries and technical issues and the ideal candidate should possess at least 1 year of BPO experience, strong analytical and technical skills, and be well-versed in providing support with great opportunity to have work and life balance at the same time.

Responsibilities:

• Respond to customer inquiries and provide technical assistance in a timely and professional manner.
• Address customer concerns, resolve issues, and ensure high customer satisfaction levels.
• Troubleshoot and provide solutions for technical problems related to our own Shopify applications.
• Multitask effectively, managing multiple customer interactions simultaneously while maintaining quality support.
• Demonstrate exceptional communication skills to ensure clarity and precision in all customer interactions.
• Collaborate with other team members to share knowledge and provide continuous improvement suggestions.
• Maintain a detailed record of customer interactions, issues, and resolutions for reference and reporting purposes.

Requirements:

• Minimum 1 year of experience in a BPO/customer support role
• Strong analytical skills to identify customer issues and provide effective solutions.
• Technical proficiency, including familiarity with the Shopify platform and other e-commerce tools.
• Ability to multitask efficiently without compromising the quality of customer support.
• Excellent written communication skills in English, with the ability to convey complex information clearly and concisely.
• Detail-oriented with a keen eye for accuracy and consistency in all interactions.
• Empathy and patience to deal with diverse customer needs and concerns.
• Adaptability to work in a fast-paced and dynamic environment.
• Proven ability to work independently and as part of a team, displaying a strong sense of responsibility and ownership.
• Familiarity with eCommerce processes and industry trends is a plus.
• Familiarity with programming language is a plus.
• Familiarity with team management is a plus.

Preferred locations: Malaysia, Thailand, Laos, Vietnam, Pakistan, India, Morocco