Customer Service Specialist II

Job Overview

Customer Service Specialist is the single point of contact for the assigned Customer account for operational issues and resolutions.

Job Requirements

Responsibilities

• Provides timely, accurate, complete responses to customer or sales inquiries.


• Responding to customer inquiries and providing a speedy and thorough resolution to customer issues and problems or referring to appropriate function or personnel.


• Coordinating among diverse customer contact and distribution channels to ensure that customer perceives a seamless, consistent and positive view of the organization.


• Analyzing customers' needs and making recommendations for additional products or services that will enhance customers' satisfaction, productivity or profitability.


• 
  

  Quote and Order Management

  
  


• 
  

  On-going Backlog Management

  
  

What your background should look like

Education and Experience

• Generally requires Bachelors degree in appropriate field or local equivalent with a minimum of 5 - 7 years of progressively responsible professional level experience.


• Excellent communication skill. Able to interact with internal and external partners.


• Problem solving skills


• Team player with positive attitude.


• Proactive, responsible and takes ownership of issues.


• Able to work under pressure.


• Self-motivated, independent and able to work with minimum supervision.


• Sense of urgency, analytical and able to multi-task under fast paced environment.


• Applicants must be willing to work in Bayan Lepas, Penang.


• Good communication skills in English. 


• Good command of Mandarin is an added advantage.

Competencies