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Customer Service Specialist II

icon briefcase Jenis Pekerjaan : Sepenuh Masa

Bilangan Pemohon

 : 

000+

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Mohon Sekarang
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Penerangan Pekerjaan - Customer Service Specialist II


At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

Customer Service Specialist is the single point of contact for the assigned Customer account for operational issues and resolutions.

Job Requirements

Responsibilities



  • Provides timely, accurate, complete responses to customer or sales inquiries.

  • Responding to customer inquiries and providing a speedy and thorough resolution to customer issues and problems or referring to appropriate function or personnel.

  • Coordinating among diverse customer contact and distribution channels to ensure that customer perceives a seamless, consistent and positive view of the organization.

  • Analyzing customers' needs and making recommendations for additional products or services that will enhance customers' satisfaction, productivity or profitability.


  • Quote and Order Management




  • On-going Backlog Management



What your background should look like

Education and Experience



  • Generally requires Bachelors degree in appropriate field or local equivalent with a minimum of 5 - 7 years of progressively responsible professional level experience.

  • Excellent communication skill. Able to interact with internal and external partners.

  • Problem solving skills

  • Team player with positive attitude.

  • Proactive, responsible and takes ownership of issues.

  • Able to work under pressure.

  • Self-motivated, independent and able to work with minimum supervision.

  • Sense of urgency, analytical and able to multi-task under fast paced environment.

  • Applicants must be willing to work in Bayan Lepas, Penang.

  • Good communication skills in English. 

  • Good command of Mandarin is an added advantage.


 

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

Original job Customer Service Specialist II posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Mohon Sekarang
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