Customer Service Specialist (Korean/Japanese, Penang) - Immediate Start

Our client, a global leader in outsourced omnichannel customer experience management, providing a wide range of solutions to enhance customer interactions for various industries. They specialize in delivering exceptional customer support, technical support, sales, and back-office services through multiple communication channels such as voice, email, chat, and social media. With a vast network of contact centers across the globe, they offer scalable and flexible solutions tailored to meet the unique needs of their clients. Due to their expansion plans, they are hiring:

Remote:                             Customer Service Specialist

Linguistic skills:               English (Must-have) and either Korean or Japanese 

Location:                           Penang, Malaysia

Working Hours:                Rotational Shift, Malaysia Standard Time; 

Compensation:                 Perm job with attractive base + various allowances 

Responsibilities:

• To provide the best customer experience by understanding customer requests, providing information based on enquiries, managing concerns/inquiries/complaints from customers via inbound phone call and email channels.
• Maintains a positive, empathetic, and professional attitude towards customers at all times
• To interact, support, be open to receiving feedback and reporting issues on behalf of client 
• Support customers to place online orders and/or process payments and safeguard confidential information at all times.
• Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
• Identify and escalate priority issues through appropriate channels as and when necessary.
• Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
• Maintains and improves quality of service by sharing suggestions and recommendations.
• Keep job knowledge and skills up to date by attending training and continuously learning.
• Meet all key performance indicators set by the company and client.
• Adhere to the policies and procedures set by the company and client.

Requirements:

• Bachelor’s Degree or at least Diploma or equivalent in any discipline.
• Prior work experience in customer support in any industry is an advantage.
• Call centre experience is highly desired.
• Minimum B2 level English Language proficiency (reading, writing, speaking and aural comprehension).
• Must be able to speak, read and write in Korean and/or Japanese.
• Customer Service oriented, Results/Solutions focused
• Passionate about communication and interacting with people is key to success in this role
• Active Listening Skills and ability to manage Customer Expectations 
• Able to receive continuous feedback and work in a fast-paced working environment
• Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement
• Emotional intelligence and ability to stay calm when customers are stressed or annoyed
• Good reasoning and analytical skills
• Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.

Short Listed Candidates will be Notified & Contacted. 

PrimeStaff Management Services Pte Ltd 

EA License No.: 95C5411 

EA Personnel Reg. No.: R1106591