Customer Service Team Lead

Syarikat : Mvc Resources

Jenis Pekerjaan : Sepenuh Masa

Kuala Lumpur, Malaysia

Bilangan Pemohon

:

000+

Mohon Sekarang

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Penerangan Pekerjaan - Customer Service Team Lead

OBJECTIVES/ PURPOSE OF JOB

The incumbent is responsible for providing high -quality customer service by responding promptly to inquiries, resolving issues efficiently, and ensuring customer satisfaction in accordance with company standards and procedures.

KEY ACTIVITIES/

RESPONSIBILITIES

ï· Handle customer orders received via phone, email, WhatsApp, or the sales team.

ï· Ensure accurate order entry into the system to enable timely delivery.

ï· Serve as the first point of contact for customer inquiries and handle complaints professionally; escalate to relevant departments when necessary.

ï· Coordinate and work closely with the sales team on customer -related routine operations.

ï· Liaise with the warehouse and customers regarding order rejections and returns.

ï· Manage stock replenishment through billing to fulfil distributor purchase orders.

ï· Log and manage customer complaints in the complaint system; monitor closure to ensure timely resolution.

ï· Ensure compliance with Company Standard Operating Procedures (SOPs) and participate in Good Distribution Practice for Medical Devices (GDPMD).

ï· Perform other ad -hoc tasks assigned.

Requirements

ï· Higher Diploma or Bachelor’s Degree in Business Administration, Marketing, Economics, or a related field.

ï· Proficient in Microsoft Office (Excel, Word, PowerPoint).

ï· Fluent in spoken and written English, Bahasa Malaysia, and Chinese.

ï· Minimum 6 years of experience, including team leadership or supervisory responsibilities.

ï· Experience in healthcare, medical devices or regulated industries is preferred.

ï· Strong experience in order processing, customer enquiries and complaint handling.

ï· Proven ability to lead, coach and support a customer service team.

ï· Strong stakeholder management and ability to work closely with Sales, Warehouse and cross -functional teams.

ï· Excellent communication, problem -solving and conflict resolution skills.

ï· Strong attention to detail with the ability to work under pressure and meet tight deadlines.

ï· Experience working with SOPs and compliance requirements (GDPMD knowledge is an advantage).

ï· Ability to work independently in a fast -paced environment.

Benefits

13th month bonus

Alamat E-mel

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Aplikasi Mudah Alih

Dasar Privasi Syarat Penggunaan

Customer Service Team Lead

Penerangan Pekerjaan - Customer Service Team Lead

Requirements

Benefits

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Aplikasi Mudah Alih