Customer Service Team Lead / Specialist

A leading multinational in the healthcare and medical device industry is expanding its presence in Malaysia. We are looking for a capable and driven professional to join the Customer Service team within the Vision Care division. This role is suited for someone who thrives in a fast-paced environment, is highly organised, and committed to delivering a high standard of service to both internal teams and external partners.This is a key role with scope for leadership or team collaboration, depending on your experience level. You will be part of a team that handles the full cycle of customer service, from order management to complaint.

• From RM3,200 for candidates with strong operational experience
  
• Up to RM6,800 for those with supervisory or team leadership background
  

Key Responsibilities

• Process customer orders received through multiple channels including email, phone, WhatsApp, and internal sales teams
  

• Ensure accuracy in system order entry and follow through to delivery
  

• Serve as the first point of contact for inquiries and complaints, escalating when necessary
  

• Coordinate closely with warehouse, finance, and third-party logistics providers to resolve returns, rejections, and other operational issues
  

• Manage stock fulfilment and oversee billing processes for distributor orders
  

• Log and monitor customer complaints to ensure timely and effective resolution
  

• Ensure all activities comply with company SOPs and GDPMD standards
  

• Support team coordination efforts, performance monitoring, and service improvement initiatives when needed
  

• Take on ad-hoc tasks and cross-functional collaboration opportunities
  

Requirements

• Minimum 2–4 years of relevant customer service or order management experience,
  

• Candidates with leadership experience or the ability to supervise and drive team performance will be strongly considered
  

• Strong communication, problem-solving, and coordination skills
  

• Able to work independently and collaboratively under pressure
  

• Proficiency in Microsoft Office tools (Excel, Word, PowerPoint)
  

• Fluent in both spoken and written English and Bahasa Malaysia
  

• Diploma or Degree in Business Administration, Marketing, Economics, or a related field
  

Benefits

This is a permanent role based in Kuala Lumpur, ideal for someone ready to take the next step in their customer operations career.

Apply now! Only shortlisted candidates will be contacted. Thank you for your understanding.