Customer Success Manager

Lead and develop an effective Team (team management & development) Support onboarding and integration of new team members Manage and distribute team workload and provide inputs for succession planning Mentor, coach, empower team members and promote teamwork Identify learning and development opportunities Ensure team members are properly trained according to department compliance, work requirements Support team to remove barriers, resolve conflict, and drive for accountability Establish goals, monitor performance achievement and discuss job expectations through performance reviews Collect, review and provide positive and constructive feedback for continuous development Provide and promote recognition through various tools Create a culture of collective problem-solving attitude, keen on optimizing customer touchpoint processes, driving efficiency through AI-powered insights working with our internal partners Provide Leadership to meet Corporate and Departmental Strategic Objectives (strategy alignment) Initiate, build and sustain effective relationships and communication with internal and external stakeholders Collaborate with peers across regions to develop and implement solutions that ensure all teams are aligned and working cohesively on a global scale. Ensure a Safe, Compliant, and Ethical Work Environment Ensure team adherence to SOX compliance and support audits Bachelor's degree on biz with proven experience on customer success/operation management role 5+ years of experience in customer success or operations management, facing external customers Strong analytical and problem-solving skills with strong biz and supply chain acumen Business Level English and Native Level Proficiency in one of the following Language (Mandarin, Korean, Japanese or Vietnamese). Mandarin is the most preferred Excellent interpersonal and communication skills Demonstrated ability to lead high-performing teams Master's degree in business administration or related field or equivalent experience Experience with supply chain management Proven track record of implementing successful customer success strategies Familiarity with CRM software and data analysis tools Experience with Project Management