Customer Success Specialist

Customer Success Specialist (Mandarin) – Petaling Jaya, Malaysia

We are hiring a Mandarin-speaking Customer Success Specialist to join a customer support team based in Petaling Jaya, Selangor. This role focuses on delivering high-quality support to customers through phone and email channels.

Key Responsibilities

• Respond to customer enquiries via inbound calls and email
• Manage customer concerns and provide accurate information
• Educate customers on self-service and digital banking options
• Conduct call-backs for transaction verification when required
• Request and follow up on supporting documentation
• Perform KYC-related tasks in accordance with company procedures
• Identify customer needs and provide appropriate solutions

Working Hours

• Rotational shifts (24/7 coverage)
• 5 working days per week, 2 days off

Requirements

• Fluency in Mandarin and English (spoken and written)
• Minimum education: SPM or equivalent
• Strong communication and interpersonal skills
• Ability to work rotating shifts
• Customer-focused mindset with problem-solving skills
• Willingness to learn and adapt

Preferred Qualifications

• Experience in customer service, especially in banking or financial services, is an advantage

What We Offer

• Competitive salary
• Signing bonus of RM 4,000 (subject to terms and conditions)
• Training and development opportunities

Additional Information

• Fresh graduates are encouraged to apply
• No fees are charged at any stage of the recruitment process

Interested? Contact directly:

Marco Velenosi

WhatsApp: +39 334 619 6398

Email: [email protected]