Customer Success Specialist Mandarin

Customer Success Specialist (Local) – Mandarin | Hotel Industry | Kuala Lumpur (GTower)

Up to RM4500 + Language Allowance | 24/7 Rotational Shift (5 days work / 2 off) | Onsite | ASAP Start

We are hiring a Mandarin-speaking Customer Success Specialist to join a leading hotel industry support team based in Kuala Lumpur (GTower).

This role is ideal for candidates with strong customer service skills, a problem-solving mindset, and interest in financial services and banking operations.

Key Responsibilities:

• Educate customers on self-service banking and digital channels

• Conduct transaction verification callbacks and request supporting documents when required

• Understand customer needs and provide accurate, solution-focused support

• Perform KYC-related tasks in line with compliance requirements

• Maintain high service quality and customer satisfaction standards

Requirements:

• Fluent in Mandarin + English (spoken and written)

• Minimum SPM or equivalent qualification

• Willing to work in a 24/7 rotational shift environment

• Strong customer service and communication skills

• Hotel industry experience is an advantage

• Fresh graduates are encouraged to apply

Offer:

• Up to RM4500 + language allowance

• Structured training in hotel industry operations

• Exposure to KYC and regulated financial processes

• Career growth in financial services / customer experience

• Onsite role in a premium KL location (GTower)

Apply via [email protected]
LinkedIn: www.linkedin.com/in/dylan-a78965140