Customer Success Specialist - Mandarin Speaker - 49435

Overview

The
Customer Success Specialist (CSS) will be responding to customer requests,
managing concerns, and providing specific information based on the enquiries
received via inbound phone call and email channels.

• Educate customers
  on self -service options and automated banking channels.
  
• Conduct call backs
  for transaction confirmations and reach out for supporting documents as
  needed.
  
• Clarify customer
  needs, evaluate problems, and provide solutions.
  
• Perform specified
  KYC tasks when required.
  
• (May
  perform other duties as requested that may not be specifically addressed in
  this document)
  

Requirements

• Fluent in English
  and Mandarin languages, with excellent written and verbal
  communication skills
  
• Education level
  : SPM and above
  
• Able to work in
  24*7 Shift rotational basis
  
• Proven ability to
  promote and build extraordinary customer rapport
  
• Experience in a
  bank or financial institution customer service environment will have added
  advantage
  
• Willingness to
  learn and improve
  
• Fresh Graduates are
  encourage to apply.