Customer Success Specialist (Non -Voice) - Mandarin - KL 2024 -51754

We are hiring a Customer Success Specialist (Non -Voice – Mandarin Support) to join a growing customer support team based in Petaling Jaya, Malaysia.

This role focuses exclusively on email and live chat support, delivering high -quality customer service while ensuring accuracy, efficiency, and customer satisfaction.

Key Responsibilities:

• Handle customer inquiries via email and live chat in a professional manner
  
• Provide accurate information on products, services, and policies
  
• Resolve customer issues and escalate complex cases when necessary
  
• Maintain detailed and accurate records of all customer interactions
  
• Deliver consistent, high -quality written communication
  
• Meet performance targets and adhere to shift schedules
  
• Maintain a positive, customer -focused approach in all interactions
  

Requirements

Requirements

• Fluent in Mandarin (reading and writing) and able to communicate in English (minimum B2 level)
  
• Strong written communication, typing, and comprehension skills
  
• Ability to multitask and manage workload effectively
  
• Willingness to work rotational shifts, including weekends and public holidays
  
• Must be able to work on -site in Petaling Jaya (Kelana Jaya area)
  
• Previous customer service experience is an advantage but not mandatory
  
• Detail -oriented with a strong customer service mindset
  

Benefits

Benefits

• Competitive salary based on experience
  
• Structured training with opportunities for career progression
  
• Supportive and multicultural work environment
  
• Accessible office location near public transport (LRT)
  
• Opportunity to build experience in a professional customer support environment