Customer Support

• Effective and strong communication between Customer – Sales – Production. 
• Respond to customer queries in a timely and accurate way, via phone, email or chat.
• Identify customer needs and help accordingly. 
• Improve customer service experience, create engaged customers and facilitate organic growth.
• Take ownership of customers issues and follow problems through to resolution.
• To increase customer satisfaction, loyalty and retention and to meet their expectations. 
• Keep accurate records and document customer service actions and discussions.
• Maintain an orderly workflow according to priorities

Job Success Requirements

• Proven 2 to 3 years working experience as a Customer Support / Service. 
• Experience in providing customer service support.
• Excellent knowledge of management methods and techniques.
• Proficiency in English & Chinese. 
• Working knowledge of customer service software, databases and tools.
• Ability to think strategically and to lead.
• Strong client-facing and communication skills.
• Advanced troubleshooting and multi-tasking skills.

Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as a Customer Support Role?

Which of the following languages are you fluent in?

How would you rate your English language skills?

Do you have customer service experience?

Which of the following Microsoft Office products are you experienced with?

Are you willing to undergo a pre-employment background check?

KLK Hardwood Flooring

Manufacturing, Transport & Logistics

KLK Hardwood Floor Sdn Bhd (KLKHF) is a wholly owned subsidiary of Kuala Lumpur-Kepong Berhad. BKB commenced production in 1994 with the factory located in Ipoh, Perak. The factory has a built-up area of more than 28,000 sqm and features some of the latest state-of-art engineered hardwood flooring technology from leading European wood machinery and equipment manufacturers.

KLK Hardwood Floor Sdn Bhd (KLKHF) is a wholly owned subsidiary of Kuala Lumpur-Kepong Berhad. BKB commenced production in 1994 with the factory located in Ipoh, Perak. The factory has a built-up area of more than 28,000 sqm and features some of the latest state-of-art engineered hardwood flooring technology from leading European wood machinery and equipment manufacturers.

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