Customer Support - Assistant Sales Advisor (English & Malay) - C1 Level English

Hiring immediately @ Location : Georgetown, Penang

Customer Support - Assistant Sales Advisor (English & Malay) - C1 Level in English

* We welcome applications from freshers.

Working Hours: 9 am to 9 pm shift (It will transition to a /7 shift in the future)

Salary: Basic salary of RM 0 + Fixed Language allowance of RM

Responsibilities

● Delivering exceptional customer interactions, evaluated through client call quality reports, call audits, and customer satisfaction surveys.

● Offering pre-sales consultative solutions to articulate the features and advantages of the client's products to customers contacting the Retail Contact Centre Sales and Service.

● Accurately recording valid orders and documenting all Saved For Later ("SFL") opportunities.

● Actively selling and providing sales support for products to boost incremental revenue, all while ensuring the highest levels of customer satisfaction survey scores.

● Demonstrating a proficient understanding of all client-supported products, both current and future, evidenced by client call quality reports, call audits, and customer satisfaction survey scores.

● Ensuring innovation and quality in every customer interaction.

● Entering all necessary data elements into the internal Online Store and other record-keeping systems following client training and operational procedures.

● Maintaining a comprehensive awareness of the client's strengths in the industry.

Requirements

● Demonstrated business language fluency in Bahasa Melayu and fluency for all Advisors in business English

● Professional working experience dealing with face-to-face or virtual interactions with customers preferred.

● Demonstrated telephone skills, including the ability to use the phone system and to control call direction and duration

● Excellent understanding and knowledge on high technology products and computers and operating systems

● Effective time management strategy including ability to multi-task, prioritize, organize and balance workload

● Excellent judgment and decision-making skills

Benefits

Language allowance RM Per month