A

Customer Support Associate

icon building Syarikat : About Us Fxify
icon briefcase Jenis Pekerjaan : Sepenuh Masa

Bilangan Pemohon

 : 

000+

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Mohon Sekarang
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Penerangan Pekerjaan - Customer Support Associate

ABOUT US


FXIFY™ is a leading Proprietary Trading firm dedicated to excellence in the financial markets. Established in 2023 by a team of highly-skilled professionals with extensive industry experience, FXIFY has rapidly positioned itself as an innovator in the trading industry, leveraging cutting-edge technology, sophisticated algorithms, and deep market expertise to achieve outstanding results.



JOB DESCRIPTION



  • Resolve customer inquiries via live chat and email in a timely and professional manner and escalate issues to the appropriate team member.

  • Troubleshoot issues and provide solutions by working across teams to find the best solutions for our customers

  • Communicating with Customers about the company’s products and services

  • Update clients on their request statuses accordingly and maintain customer records by updating customer information in the CRM.

  • Understand the company's business functions and roles and meet the required assessment target.

  • Perform other ad hoc tasks assigned by the Operations or customer support manager.

  • Handle the resolution process for customers relating to data and applications for a particular product/s and contact the relevant team member.

  • Call out problems affecting several customers or influencing the timely resolution of one customer’s inquiry.

  • This would include customer concerns to the team leader and other support, sales, engineering, or resolver groups as appropriate.

  • Recognize and raise recurring problems, inferior processes, or outdated procedures.

  • Keeping up to date with all new changes and information which may be relevant to your role



PERSON SPECIFICATION



  • 1-2 years experience in a customer support related role (preferably handling written or online communication) would be considered a strong plus but not a requirement

  • Exceptional ability to follow established processes and procedures with precision, ensuring adherence to guidelines

  • Excellent communication and multitasking skills, with the ability to work in fast-paced rythms

  • Business fluency and ability to communicate effectively (verbally & written) in English language, additional languages will be considered an advantage

  • Teamwork mentality and willingness to assist when needed

  • Flexibility to work other shifts/on public holidays if required upon business needs

  • The ability to learn and become specialists in products and develop a sound understanding of the financial markets 

  • Proactive individuals who take initiative and actively seek out opportunities to contribute and make a positive impact

  • Bachelor's Degree in business administration or a related field will be considered an advantage



 REMUNERATION & BENEFITS



  • Annual discretionary bonuses

  • Wellness support & programs

  • Medical insurance

  • Birthday paid leave

  • RM350 transportation allowance

  • Career development & training opportunities

  • Team-building activities & a vibrant workplace culture

  • Convenient office near public transport



 WORKING SCHEDULE



  • Monday to Friday, 10am - 7pm

  • Flexibility to work outside of normal hours (i.e. 6am - 3pm) may occasionally be required based on business needs.

  • Hybrid Schedule (1 day remote work on Wednesdays) 

Original job Customer Support Associate posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Mohon Sekarang
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