Customer Support Bilingual Japanese

Job description

• Providing customer support and technical issue resolution via email, chat, social media, and other online platforms.

• To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions, and other online platforms.

• Identifying correcting and advising on technical issues in the customer’s computer, mobile app, and/or video game console.

• Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.

• Escalating real-time issues to client/supervisor.

• Translate Japanese to English or Chinese and vice versa.

• Report and minutes writing in Japanese and/or English.

• Attend Japanese client meeting if required.

Requirements:

• English (fluent), Chinese (fluent) and Japanese (fluent-business level), with N2 Certification.

• 2-3 years of experience of working in a global environment in a similar position of advantage.

• Requires to work on weekends and public holidays with a fixed schedule onsite at the Side Malaysia office.

• Strong in both written and communicating in English, Chinese and Japanese - in order to liaise with Japanese speaking associates

• Ability to deliver excellent customer service quality utilizing soft skills

• Able to understand games from a gamer’s perspective and give indepth gaming and PC/console troubleshooting support

• Ability to solve and analyze information accurately with appropriate speed and guidelines

• Team player

• Those with strong interest in games are preferred but we do welcome those with good customer service experience equivalent industry

Working condition:

• 12 month contract fixed

• Onsite (Shift-based, 2 days off a week)

• 9am~6pm (1 hour break)

• Transportation allowance

• Medical Re-imbursement