Customer Support Executive

Job Overview:

We are looking for Malaysians fluent in Arabic to join our growing FX and CFDs brokerage team. You will provide customer support to Arabic-speaking clients, manage funding operations, and ensure smooth back-office and KYC processes.

What will you do:

• Handle client inquiries via live chat, email, and tickets.

• Process deposits, withdrawals, and other funding activities.

• Conduct KYC verifications and ensure compliance with regulations.

• Support back-office operations and administrative tasks.

• Maintain strong client relationships and deliver excellent service.

Who are we looking for:

• Malaysian citizen or resident.

• Fluency in Arabic, with the ability to communicate effectively across written and verbal channels.

• Excellent communication skills, demonstrating professionalism and clarity in both written and spoken interactions.

• Prior experience in customer support, funding, or back-office operations within the financial services industry is preferred.

• Strong multitasking abilities, with the capacity to manage multiple responsibilities efficiently in a fast-paced environment.

Preferred Qualification:

• Experience in FX, CFDs, or financial services preferred.

• Knowledge of trading platforms, payments, and KYC/AML processes.

What We Offer

• Attractive salary package

• Opportunity to work with a leading global FX and CFDs firm

• Supportive and multicultural work environment

• Career growth and development opportunities