Customer Support Executive Fintech Payment

Employment Type

Full-Time

Shift

24/7 Rotational Shift (5 working days, 2 days off)

Job Overview

We are seeking a Customer Support Executive to support customers using a leading fintech payment platform. The role involves handling customer inquiries, resolving issues, and providing excellent service through multiple communication channels.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Assist customers with payment-related issues and account inquiries.
• Investigate and resolve customer complaints efficiently.
• Maintain high levels of customer satisfaction.
• Escalate complex issues to relevant departments when necessary.
• Ensure compliance with company policies and procedures.
• Accurately document customer interactions.

Requirements

• Mandarin proficiency (spoken and written).
• Minimum 1 year of Customer Service experience.
• Experience in KYC, fintech, banking, financial services, or payment support is preferred.
• Strong communication and problem-solving skills.
• Willing to work rotational shifts.
• Able to work onsite in Kuala Lumpur.

Preferred Qualifications

• Experience in fintech or payment platforms.
• Familiarity with KYC and financial regulations.