CUSTOMER SUPPORT EXECUTIVE - Get Hired Fast

RESPONSIBILITIES

· Organize and schedule customer orders to an appropriate department.

· Handling customer shipment-received Purchase Order

· Prepare monthly forecast report & weekly reschedule report

· Handling all incoming customer queries and questions

· Resolving customer enquiry/concern and related issue

· Well Communicate/Coordinate and collaborate with cross-functional teams or department to ensure customer orders are met on time

· Adhering to a company’s policies and procedures at all times when assisting customers

· Maintain and manage customer files and databases.

· Experienced in customer services will be an advantage

REQUIREMENTS

· Excellent written and verbal communication skills.

· Competencies in data entry, analysis, and management.

· Keen attention to detail and ability to effectively manage time.

· Candidate must possess at least a SPM/"O" Level, any field.

· Able to work independently with minimum supervision.

· Computer Literate and well-versed in MS office application especially in Microsoft Excel

· The ability to work in a fast-paced environment

· Able to communicate in both English and Mandarin (written & oral)

· Good adaptability, sense of responsibility and patience.

· Able to perform multitask.