Customer Support (food delivery) -(Malaysia/Bilingual) Japanese

Food Delivery Customer Support 仕事内容
インバウンドコール、メールやチャットでのお客様や配送員からの問い合わせやクレーム対応
（例）アプリのシステムに関する問い合わせ、再配送やキャンセルの問い合わせ、返金対応など
KPI や SLA を達成すること
シフト勤務、夜勤勤務有り
実働時間８時間 １時間昼休憩 ３０分小休憩 （９．５時間拘束）求める人物像
コミュニケーション能力、臨機応変に対応できる能力、迅速に問題を解決できる能力、ポジティブな方
PC に苦手意識が無い方
シフトや夜勤で勤務可能な方
事務経験者歓迎 福利厚生
マレーシア労働許可申請サポート
健康保険、生命保険
有給最大１２日、病気休暇年間１４日
無料シャトルバス利⽤可
実績により昇給、昇格制度あり
無料空港ピックアップ
マレーシアへの片道航空券手配
2 週間無料の社員寮
不動産仲介会社の紹介
現地銀⾏⼝座の開設
社内公募制度あり (IJP)Summary of Responsibilities
Handling inbound calls, email, chat to customer general enquiries, complaints, comments,
feedbacks and other raising issue related to the company's products.
Demonstrates ownership of every customer interaction to achieve successful first time
resolution on all contacts.
Works with multiple technology applications and features to resolve customer contacts.
Problem faced are related to Food delivery Services (Refund, Amend, Exchange, ID problem,
system Issue and etc.)
To exceed customers expectation in terms of customer service & accurate information.
Work in a team to achieve the required KPI elements and SLA. Requirements
Good in both time management & people development skills
MS Office operating and typing skills
Interpersonal skills
Problem Solving skills
Telephone etiquettes
Able to work on weekends and rotational shift
Each shift consists of 9.5 working hours and inclusive of 1 hour lunch and 30 minutes for break
Willing to work in Shift rotates (24 hours)
Able to work on weekends and public holidays
Preferable attitude : Positive, Fast paced and prompt, Achievement oriented, Energetic andEnthusiastic Benefit
Work Permit provided
5 working days in a week
Annual leave(12 days)
Sick leave (14 days)
Shuttle van pick up from nearest LRT station
Medical & Life insurance
Pick up service from airport
2 weeks free company accommodation provided
One way flight ticket to Malaysia
Opening Malaysian bank account
Property agent introduction
Career growth- Stage: Customer Service Executive > Senior Customer Service Executive >
Team Leader > Senior Team Leader > Assistant Manager > Manager > Senior Manager
IJP – Internal job program. Opportunity to transfer to the candidate's favourite departments
(Eg. Finance, Human Resource and etc.), to accept different challenges within the company
after 1 year.
Office : Symphony house /Ara Damansara / Petaling Jaya #J-18808-Ljbffr