Customer Support (Mandarin speaker)

Job description:

- Communicate with customers and understand their needs and identify sales opportunities / develop potential customers and follow up on leads

- Create and manage customers account.

- Work collaboratively with internal and external stakeholders to provide customers with quality services

- Maintain a high degree of professionalism with customers to establish and create a good customer experience.

- Manage customer database and prepare costing / analysis reports

- Manage customer complaints, provide appropriate solutions and follow-up to ensure resolution.

- Support office administration and other tasks as assigned by the supervisor.

Job requirements:

- At least an Advanced/Higher/Graduate Degree in any field.

- Experienced, 3 years and above in relevant positions.

- Demonstrate the ability to work in a collaborative environment that requires to coordinate with other departments and stakeholders.

- Have good Initiative, analytical and negotiation skills.

- Willing to take on more tasks/responsibilities when the business requires

- Disciplined, hardworking and able to perform under pressure

- Possess own transport

- Willing to travel

Job Type: Full-time

Pay: RM4,000.00 - RM5,000.00 per month

Schedule:

• Monday to Friday