Customer Support Specialist

Customer Success Specialist (Local) – Cantonese | Banking Sector | Kuala Lumpur (GTower)
Up to RM4000 + Language Allowance | 24/7 Rotational Shift | Onsite | ASAP Start

We are currently hiring a Cantonese-speaking Customer Success Specialist to join a leading banking support environment based in Kuala Lumpur (GTower).

This role is ideal for individuals who are passionate about customer service, problem-solving, and supporting clients in a structured financial services environment.

Key Responsibilities:

• Educate customers on self-service banking options and digital channels

• Conduct callback verification for transactions and request supporting documents when needed

• Identify customer needs, analyse issues, and provide appropriate solutions

• Perform KYC-related tasks when required

• Deliver a professional and high-quality customer experience in every interaction

Requirements:

• Fluent in Cantonese (C1 level) and strong English communication skills

• Minimum SPM or equivalent qualification

• Willing to work in a 24/7 rotational shift system

• Strong interpersonal skills and customer service mindset

• Experience in banking or financial services is an advantage

• Fresh graduates are encouraged to apply

Offer:

• Competitive salary up to RM4000 + language allowance

• Structured training within a banking environment

• Career growth in financial services and customer success

• Exposure to KYC and regulated processes

• Onsite role in a premium Kuala Lumpur location (GTower)

Apply via [email protected]
LinkedIn: www.linkedin.com/in/dylan-a78965140