Customer Support Specialist

The phenomenal development of e-commerce has given rise to huge quantities of data and information. Companies need help exploiting this data, not knowing which leverage actions to choose nor how to measure their impact.

This is where Data Impact by NielsenIQ comes in! We collect over 70 billion pieces of data daily which we process and use in innovative monitoring tools destined for the industry professionals.

• Our objective: to enable our clients to define the best strategy, make the best decisions and optimise their execution in real-time
• Today: Data-Impact is a leader in e-retail and omnichannel analytics, a rapidly growing start-up with clients in more than 60 countries
• A young but experienced and dynamic team with a resolutely start-up attitude!
• A uniquely diverse and international environment with more than 40+ nationalities
• A friendly, relaxed atmosphere and a climate of mutual trust promoting autonomy and challenges

Job Description

You'll be joining a fantastic international support team of 17 people based in Paris, Algiers & Mexico and accompany mainly our clients based in the Asian-Oceanian time zone but not only . What you will be doing:

• Provide top-notch customer support to our diverse users by handling tickets & live chat
• Address and resolve customer inquiries, issues, and requests promptly and efficiently.
• Assist users in navigating our platform, explaining features, and resolving technical questions.
• Analytical Skills for identifying issues and recommending solutions (workaround)
• Collaborate with diverse technicalteams to escalate and resolve issues while keeping the users updated.
• Ability to handle multiple customer inquiries simultaneously.
• Assist with user onboarding and verification processes.

Qualifications

• Fluent in English (any other language would be welcome)
• Perfect written and verbal communication skills
• Minimum 2 year’s experience as a successful customer support specialist
• Previous recent experience in a client-facing role, able and happy to go above and beyond to achieve client satisfaction.
• Strong problem-solving and analytical skills.
• Familiarity with working in a multicultural environment.
• Ability to multitask and work effectively under pressure and tight deadlines.
• Customer-centric & business-oriented mindset
• Team spirit, autonomous, able to adapt and learn
• Good use of IT tools, including Excel
• Knowledge of the e-commerce environment would be a plus.

Additional Information

Recruitment Process:

• Screening interview with Recruiter
• Interview with Team Lead
• Final round with Hiring Manager and HRBP
• Flexible working environment
• Volunteer time off

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: