Deputy Manager, App Development

GENERAL DESCRIPTION

Responsible for the end-to-end implementation and technical integration of patient-fronting applications – Websites, AI Chatbot, Online Appointment and Queue Management System – across multiple hospital sites. This role bridges technical development and clinical operations, requiring frequent travel for on-site requirements gathering, vendor management, and go-live support. By leveraging a strong programming background and networking expertise, the position ensures seamless system interoperability, guides technical teams toward project milestones, and provides agile support for ad-hoc digital initiatives and troubleshooting.

JOB DESCRIPTION
1.    Project Execution & Support: Lead the end-to-end implementation of digital projects across multiple hospital sites, ensuring systems are integrated seamlessly with existing infrastructure. 
2.    Application Assessment & Solutioning: Evaluate and assess existing and potential applications, providing recommendations on best practices and innovative solutions to meet operational needs. 
3.    Tender & Documentation Management: Manage the full lifecycle of tender works, starting from the preparation of technical specifications and tender documents to vendor evaluation and selection recommendations. 
4.    Project Management & Governance: Oversee the full project lifecycle by establishing project charters and tracking milestones; ensure strict adherence to the project governance framework and compliance matrix to guarantee all employer requirements are fully met. 
5.    On-Site Coordination: Travel to various hospital locations to conduct on-ground requirements gathering, user acceptance testing (UAT), and provide go-live support. 
6.    Technical Integration: Oversee system integration workflows, ensuring that new digital services (e.g., appointment booking, patient flows) communicate effectively with hospital networking and existing systems. 
7.    Vendor & Stakeholder Liaison: Act as the primary technical point of contact between hospital operations, internal IT teams, and external vendors to resolve deployment and post-deployment issues. 
8.    Team Management: Assist the Manager in guiding the technical team, ensuring tasks are prioritized according to the project roadmap and operational needs. 
9.    Network & System Troubleshooting: Utilize networking knowledge to identify and resolve connectivity or integration bottlenecks during the deployment and post-deployment phase. 
10.    Quality Assurance: Monitor project progress against set timeframes and quality standards, ensuring all site-specific requirements are met. 
11.    Technical Documentation: Maintain accurate records of system configurations, integration maps, and site-specific requirements for all hospital deployments. 
12.    System Support & Optimization: Monitor the performance of the in-charged systems, identifying bottlenecks and implementing fixes. 
13.    Ad-hoc Responsibilities: Execute and support additional technical tasks, pilot projects, or emergency troubleshooting assignments as directed by the Head of Department.

JOB REQUIREMENT

Education:
Degree in Computer Science, Information Technology or a related field.

Knowledge and Experiences:

• Minimum 5 years of experience in Software Project Management and System Integration.
• Programming Literacy: Strong background in programming (any languages) with the ability to “speak the language” of developers and troubleshoot code-level issues.
• Networking Expertise: Proven experience in networking and server environments to support seamless system communication across multiple hospital sites.
• Strategic Communication: Proven ability to translate complex technical specifications into business-user language, ensuring clear communication and alignment with non-technical stakeholders and hospital operations.
• Procurement & Tenders: Experience in managing tender works, from document preparation and technical specification writing to vendor recommendation.
• Database Proficiency: Hands-on knowledge of any database.
• Ability to work collaboratively in a team and interface with various levels of the organization.
• Healthcare Domain Knowledge: Prior experience in a healthcare or hospital environment is highly preferred but not mandatory.

Skills & Competencies:
Special skills required

• Strong analytical and problem-solving skills.
• Detail-oriented with a focus on accuracy.
• Effective project management skills to handle multiple tasks simultaneously.
• Proficiency in Microsoft Office.

Personal attributes

• Mobile & Adaptable: Highly willing to travel frequently between hospital sites for requirements gathering and on-site support.
• Versatile: A “can-do” attitude toward ad-hoc tasks and the ability to pivot between different technical projects quickly.
• Resilient: Able to work under pressure and manage stakeholder expectations in a fast-paced clinical environment.