Deputy Manager Quality

The Deputy Manager, Quality is responsible for overseeing and strengthening the laboratory’s Quality Management System (QMS) across all branches to ensure compliance with accreditation standards, regulatory requirements, and organizational policies. The role provides strategic and technical oversight on quality assurance, compliance monitoring, audit management, documentation control, and continuous quality improvement across the organization’s network of laboratories.

This role also functions as the central coordinator for quality documentation and document control, ensuring all quality documents, policies, procedures, and records are properly maintained, updated, and standardized across all 32 laboratory branches.

  Quality Management & Compliance

• Oversee the implementation and maintenance of the Quality Management System (QMS) across all laboratory branches to ensure compliance with accreditation standards such as MS ISO 15189, JCI, MSQH and CAP.
• Ensure laboratories comply with internal policies, procedures, and regulatory requirements.
• Monitor quality indicators and support continuous quality improvement initiatives across branches.

Audit & Accreditation

• Plan and conduct internal audits and inspections to ensure compliance with accreditation and organizational standards.
• Coordinate and support laboratories during external audits and accreditation assessments.
• Monitor and follow up on corrective and preventive actions (CAPA) for audit findings.

Quality Control Monitoring

• Oversee participation and performance of Internal Quality Control (IQC) and External Quality Assurance Programs (EQAP) across all laboratory disciplines.
• Review quality performance data and ensure corrective actions are implemented where necessary.

Method Evaluation & Technical Support

• Support laboratories in the evaluation, verification, and validation of new methods, tests, and instruments.
• Provide technical guidance on laboratory quality studies such as measurement of uncertainty, correlation studies, and verification activities.
• 5. Document Control
• Manage and maintain the document control system for the laboratory network.
• Ensure proper control, review, approval, and distribution of SOPs, policies, procedures, and quality documents.
• Ensure all documents are updated, standardized, and accessible across branches.

Training & Development

• Provide guidance and training to Heads of Laboratory and laboratory staff on quality standards, accreditation requirements, and best practices.
• Work with Human Resources to implement training programs based on laboratory training needs.

Quality Reporting & Documentation

• Prepare and maintain quality reports, audit reports, and technical study documentation.
• Monitor quality performance and provide regular updates to management.