Deputy Unit Manager, Executive Suite

Job Description:

Organization and Management

• Enforce high standards of care that are delivered safely, effectively, efficiently, and compassionately, while also organizing, directing, and coordinating with other facilities’ services.
• Establish clear directions for the nursing team to ensure evidence-based practice.
• Collaborate with the nursing team, consultants, doctors, and other personnel to oversee patient care delivery for optimal client satisfaction.
• Plan, implement, and evaluate nursing facilities and services.
• Review and analyze the nursing statistics, performances, activities, improvements, and achievements.
• Lead continuous quality improvement in patient care using audits and monitoring compliance with service and professional standards.
• Plan and set regular staff meetings to disseminate and discuss issues in nursing services.
• Participate actively in Head of Service (HOS) meetings and represent in hospital clinical committees.
• Evaluate patient charges for completeness and charge accordingly.

Human Resource and Development

• Prepare the recruitment and retention plan for nursing staff in the unit.
• Plan and implement a structured orientation program for newly recruited nursing staff.
• Drive a development program to equip staff with the necessary knowledge and skills to maintain competency and meet organizational needs.
• Monitor and conduct reviews of staff appraisals.
• Establish a mechanism to privilege specific procedures for nurses in their respective services.
• Maintain comprehensive personal records for all staff.
• Identify and provide supervision and guidance to the staff as needed.
• Engage in research initiatives and advocate for quality improvement through evidence-based practice.

Policies and Procedures

• Review policies and procedures periodically and internally to ensure they align with current nursing standards, regulations, statutory authority requirements, and service purposes.
• Evaluate compliance with all policies and procedures of various quality and safety systems, including MS ISO 9001:2008, ISO 14001, OHSAS 18001, Patient Safety Goals, National Nursing Audits, and other accredited standards such as Malaysia Hospital Accreditation Standards and HACCP Netherlands.
• Evaluate the prevention and control of infection, including the implementation of surveillance activity in the unit and evidence of involvement.
• Control and maintain regular management of drugs aligned with hospital policies and procedures.
• Maintain confidentiality of patient’s personal and medical history.

Facilities and Equipment

• Collaborate with the Unit Manager to monitor records of equipment and inventory, including calibration for medical supplies and drug storage.
• Maintain records of equipment and inventory, including calibration for medical supplies and drug storage.
• Monitor that the emergency trolley is checked as per the stipulated policy and conduct audits at regular intervals for compliance.
• Plan the service budget, including the purchase of new items.
• Provide on-the-job training and guidance to new staff, including the cleaning of medical equipment.

Safety and Quality Improvement Activities

• Activities that contribute towards the continuous improvement of patient care.
• Monitor activities that contribute towards the continuous improvement of nursing services, such as Quality Assurance, Infection Prevention & Control, and Fire and Safety Programs.
• Monitor and propose the quality of care/service in the designated unit and initiate action and implementation of corrective measures as needed.
• Manage investigations and root cause analyses for any incidents in the services, take appropriate action, and ensure completion of incident reports within the stipulated timeframe.
• Participate and contribute to the Baby Friendly Hospital Initiative certification, with a focus on promotin
• g exclusive breastfeeding, MSQH, and JCI.
• Lead staff to adhere to Standard People Practice (SPP) and implement Malaysian Patient Safety Goals 2.0.

Requirements:

Education:

• Registered with the Nursing Board of Malaysia with a valid license to practice as a Registered Nurse
• Post Basic qualification in a related field
• Bachelor of Nursing or to be obtained within 2 years of promotion

Knowledge and Experiences:

• Registered Nurse with at least 8 years of clinical experience and diversity in clinical experiences

Skills & Competencies:

• Leadership Program
• Possess certifications in BLS, ACLS, MTLS, PALS and NRP (according to the specialties)

Special skills are required:

• Proficient in writing and conversing in English and Bahasa Malaysia
• Caring, honest, and responsible worker and team player
• Basic financial knowledge
• Microsoft Office literacy

Personal attributes:

• Good leadership, interpersonal, and communication skills
• Critical thinking, negotiation, and problem-solving skills
• Willingness to work on scheduled hours, shifts and weekends, public holidays, and any time called during an emergency
• Passionate and committed to patient-centered care and continuous quality improvement
• High integrity, patience, and attention to detail
• Be a positive and effective team member