Desktop & Software Support Executive (Remote) - Get Hired Fast

Job Description:

• Provide L1 and L2 support of end user technology including Windows desktop, Office / M365, Azure / AD / SharePoint / Exchange administration etc.
• Monitor and maintain computer systems and networks
• Communicate with internal team or clients through a series of actions over the phone/email/teams, to help set up systems or resolve requests/issues in a timely manner
• Maintain hardware and software inventory
• Promote best practices to users regarding equipment care and security
• Ticket creation and documentation of the incident resolution
• Work with hardware/software vendors to resolve issues
• [BONUS] Provide accounting software application support for resolution of problems, incidents, issues, requests and queries raised by clients

Requirement:

• Required Skill(s): service desk, helpdesk, technical support
• Preferably Entry Level specialized in IT/Computer - Software or equivalent.
• Strong technical knowledge of Windows 10/11, Microsoft 365, Synology NAS, IT security best practices
• General technical knowledge of Microsoft 365, Azure, Microsoft AD, Acronis
• Experience in providing desktop, application and network support to ensure smooth and effective delivery of IT services
• Good analytical and problem-solving skills
• Candidate with accounting knowledge will be an added advantage