Desktop Technician

Manages low complexity tasks and provide Desktop Admin with timely feedback on status. Support Desktop Admin on issue escalation and resolution. Support Desktop Admin in ensuring effective lifecycle management of computing devices, equipment, and related software inventory tracking. Diploma in any IT field and a minimum of 0 - 2 years of related experience is required. An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered. Entry level decision making Beginner level computer and problem-solving skills Intermediate verbal and written communication skills Ability to effectively present information verbally in one-on-one and small group situations to customers, clients, and other employees of the organization. Demonstrate good level of customer service, providing support through both electronic and in person interactions, ensuring internal customer satisfaction. Uses existing automated systems to remove the need for repetitive user and or administrative procedures. Demonstrate ability to analyze technology issues. Apply standard procedures and documented techniques to resolve issues in an efficient and timely manner. Ensure consistent loading of software packages, operating systems and specialized packages through established processes. Actively communicate with Desktop Admin and participate and collaborate with peers within the regional IT organization Minimal travel may be required to meet the needs of the business (estimated <10%). Able to work in rotating shifts with other IT technician from Monday to Saturdays (7pm - 7am / 7am - 7pm) if required. Additional duties as assigned. The work setting should consist of an office environment with suitable lighting, comfortable temperatures, and a low noise level. N/A