Director, Global Business Services Operations

Salary :

RM30 monthly

Syarikat : Ntt Corp

Jenis Pekerjaan : Sepenuh Masa

Petaling Jaya, Malaysia

Bilangan Pemohon

000+

Mohon Sekarang

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications

Activate JobCopilot

Penerangan Pekerjaan - Director, Global Business Services Operations

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
The Director, Global Business Services – Operations is a leadership role, responsible for overseeing and managing the efficient delivery of services within Global Business Services (GBS) function globally. This role involves providing leadership, driving process optimization, and ensuring the delivery of high-quality services across various Regions, Functions and Divisions. This role leverages their significant experience, collaborates with cross functional teams, guide initiatives, and contributes to GBS success through streamlined GBS operations.

This role provides leadership and management of GBS operations resources, fostering a collaborative and innovative team culture focused on achieving operational excellence.

Key responsibilities:

Provides leadership and strategic direction to GBS teams, ensuring alignment with organizational goals and objectives.
Identifies opportunities for process improvement and efficiency gains within GBS operations.
Implements best practices and optimizations.
Oversees the delivery of GBS services, ensuring consistent service levels, compliance with standards, and alignment with business requirements.
Leads efforts to adopt technology and implement process improvements, optimizing GBS operations and enhancing service delivery.
Ensures GBS operations adhere to industry regulations, compliance standards, and internal policies
Implements risk mitigation strategies.
Leads and motivates a team of GBS resources, providing mentorship, guidance, and opportunities for professional growth.
Engages with senior leadership and business stakeholders to communicate operational insights, gather input, and drive improvement initiatives.
Supports change initiatives related to process optimization, technology adoption, and operational enhancement.
Guides teams through transitions with a focus on engagement.
Stays informed about industry trends, emerging technologies, and best practices in GBS operations.
Applies innovative approaches to drive operational excellence.

To thrive in this role, you need to have:

Uses extensive knowledge across functional areas to direct the application of existing policies and principles and guide the development of new policies and ideas across the function.
Leads, integrates and directs work applying substantial practical expertise across function disciplines.
Solutions are devised based on limited information and issues that are occasionally complex and fundamental principles and data may be in conflict.
Ability to provide leadership and direction to teams, driving operational excellence and results.
Solid understanding of GBS operations, performance measurement, process optimisation, and technology adoption.
Analytical and strategic thinking skills to interpret data and provide actionable insights.
Effective collaboration and influencing skills to work effectively with cross functional teams.
Leadership qualities with the ability to guide teams through change and process optimisation initiatives.
Change management expertise to support transformational initiatives and manage transitions.
Proficiency in technology adoption, digital transformation, and process automation.
History of achieving measurable improvements in operational efficiency and performance metrics.
Commitment to quality, compliance, and continuous improvement principles.

Academic qualifications and certifications:

Bachelor's degree or equivalent in Business Administration, Management, or a related advantageous.
Lean / Six sigma qualification or equivalent, CIPS accreditation preferred.

Required experience:

Significant experience in similar roles gained within a global matrixed organisation, preferably within the IT services industry.
Significant experience in leadership roles within a GBS or comparable environments.
Significant proven track record of developing and executing operational strategies that drive excellence and business results.
Significant history of achieving significant improvements in operational efficiency and performance metrics.
Significant experience in finance and budget management.
Significant experience in vendor/business stakeholder management at a senior leadership level - locally and globally.
Significant experience of the BPO / services industry / BPO vendor market.
Significant experience in leading transformation projects in the operations space

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Original job Director, Global Business Services Operations posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Mohon Sekarang

Auto-Apply to Similar Jobs

Share Job

Get your Resume Reviewed for Free

Automate Job Applications for Similar Jobs

Auto-Apply to Director, Global Business Services Operations Jobs with your AI JobCopilot

Auto-Apply with AI

Similar Director, Global Business Services Operations Jobs in Malaysia

Get your Resume Reviewed for Free

Alamat E-mel

Mengapa anda melaporkan kerja ini?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

Semua Iklan Pekerjaan adalah tertakluk kepada Terms of Service GrabJobs. Kami membenarkan pengguna membenderakan siaran yang mungkin melanggar syarat tersebut. Iklan Pekerjaan juga mungkin dibenderakan oleh pasukan penyederhana GrabJobs. Walau bagaimanapun, tiada sistem penyederhanaan yang sempurna dan membenderakan siaran tidak memastikan bahawa ia akan dialih keluar.

Sediakan makluman pekerjaan:

Kekerapan

E-mel

Dengan mengaktifkan makluman kerja, saya bersetuju menerima GrabJobs Terms & Privacy Policy. Saya boleh berhenti melanggan makluman kerja pada bila-bila masa. Langkau

Director, Global Business Services Operations

Penerangan Pekerjaan - Director, Global Business Services Operations

Similar Director, Global Business Services Operations Jobs in Malaysia

Aplikasi Mudah Alih