Director Global People Services Solutions (Innovation, AI, Productivity Improvement & Data)

Innovation & Digital Transformation Lead the design and implementation of innovative HR service models and digital solutions. Identify and pilot emerging technologies (e.g., generative AI, chatbots, RPA) to streamline HR processes. Foster a culture of innovation within HR Services, encouraging experimentation and agile delivery. AI & Automation Develop and execute an AI strategy for People Services Solutions Team, including use cases in talent acquisition, employee support, and workforce planning. Implement intelligent automation to reduce manual tasks and improve service turnaround times. Ensure ethical and compliant use of AI in HR, including data privacy and bias mitigation. Productivity & Process Improvement Drive continuous improvement initiatives across HR operations using Lean, Six Sigma, and agile methodologies. Analyze workflows and identify opportunities to enhance efficiency, reduce costs, and improve service levels. Establish and monitor productivity KPIs and service metrics. Data & Analytics Lead the development of HR data strategy, including governance, reporting, and advanced analytics. Enable data-driven decision-making by providing actionable insights on workforce trends, service performance, and employee experience. Promote data literacy across HR teams and business partners. 10+ years of experience in HR operations, HR shared services, transformation roles, business or engineering operations Proven experience in leading digital HR initiatives and managing cross-functional teams. Strong understanding of AI, automation, and data analytics in HR contexts. Excellent stakeholder engagement, change management, and communication skills. Experience with AI tools (e.g., Microsoft Copilot, ServiceNow, chatbots) and data platforms (e.g., Power BI, Tableau). Knowledge of global HR compliance, data privacy, and ethical AI practices. Certifications in Lean Six Sigma, Agile, or HR technology platforms (e.g., Workday, SAP SuccessFactors).