Driver Onboarding Specialist

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

The Driver Onboarding team plays an important role to onboard Driver and Delivery Partners. Our mission? Seamless onboarding experience. We are a team that ensures supply stability, supports driver success and embraces innovation.

Get to Know the Role

You will focus on improving the driver onboarding funnel through data analysis and operational improvement projects to ensure we meet Driver/Delivery Partner activation targets and maintain service quality. You will help identify bottlenecks, designing interventions, and collaborating with teams to improve conversion. Project management may include process optimization and explore avenues to overcome regulatory hurdles, and working with teams. You will report to Assistant Manager, Driver Onboarding and based in Petaling Jaya.

The Critical Tasks You Will Perform

• Data Analysis:
  • You will analyze driver onboarding and activation data to identify trends, opportunities, and bottlenecks.
  • You will develop applicable insights and strategies to improve activation rates.
  • You will create dashboards and reports to track activation performance metrics.
• Strategy Development:
  • You will design and implement data-driven plans to achieve monthly activation targets.
  • You will collaborate with acquisition and product teams to increase driver acquisition funnels.
  • You will identify approaches to attract and retain drivers.
• Process Optimization:
  • You will improve onboarding processes to enhance efficiency and reduce drop-offs.
  • You will monitor and address pain points in the activation journey.
• Performance Tracking:
  • You will review activation progress and adjust strategies.
  • You will present recommendations to stakeholders.
• Collaboration:
  • You will work with teams to align activation strategies with broader company goals.
  • You will engage with external partners and vendors to support onboarding initiatives.
• Market Research:
  • You will stay updated on industry trends and competitor strategies for driver acquisition and activation.
  • You will identify opportunities to differentiate and improve activation process

What Essential Skills You Will Need

• You have 2-3 years experience in the ride-hailing, logistics, or gig economy industry.
• You have experience in data analysis, strategy development, and operations management.
• You have proficiency in tools such as Power BI, Excel, SQL,Tableau, or similar.
• You have mindset with a focus on achieving measurable goals.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.