Duty Manager / Front Office Supervisor - Join a Leading Company

·Report directly to the Assistant front Office Manager / Front Office Manager and concurrently responsible to the General Manager on all matters of importance affecting guest services and general hotel operations.

·Has a very close working relationship with the Assistant Front Office Manager / Front Office Manager.

·Co-ordinate and co-operate with all other departments as and when required and has a good working relationship with all Heads of Department and the Sales and Marketing team.

·Has a strong relationship and interaction with all hotel guests, visitors and members of the local community.

·Handle all levels of associates professionally.

·The Duty Manager should present himself/herself as a senior representative of managers in the handling of all guest requests and complaints concerning services affecting the hotel operations.

· Assist, help and supervise the Reception, Reservation, Call Centre, Concierge and Executive Lounge.

·Ensure there is a healthy and strong communication link between the various Front Office divisions and other departments.

·Is responsible for ensuring all guests are offered a faultless and speedy check-in, with the emphasis being that all guests are pre-registered and checked-in, in their respective rooms.

·Should assist and help when groups, incentive bookings, VIPs special guests or banquet guests arrive. Must ensure all facilities are ready to check on details of the arrangements and liaise with Assistant Front Office Manager, Front Office Manager or Director of Catering to meet guests if necessary.

·Should assist in checking VIP, Prepaid Card and CIP (Commercially Important People) details, the accuracy of guest billings, credit policies and other visitation details.