Duty Manager - Travelodge Hotels

Syarikat : Travelodge Hotels

Penerangan Pekerjaan - Duty Manager - Travelodge Hotels

The Duty Manager will be responsible in overseeing daily operations, ensuring exceptional customer service, and maintaining a safe and efficient work environment. Responsible for managing and supervising a team of employees, handling customer inquiries and concerns, and collaborating with other departments to ensure the smooth functioning of the hotel operations.

KEY RESPONSIBILITIES:
Front Office Operations

Supervise, direct, and motivate the Front Office team to maintain high performance and up-to-date knowledge of hotel products and services.
Proficient in check-in, check-out and understands overall billing procedures.
Understands booking & cancellation policies.
Able to handle guests complains & provide service recovery.
Accurate understanding of the night audit procedure regarding with hotel PMS system.
Communicate effectively with colleagues to ensure consistent awareness of hotel promo, ongoing events and operational updates.
Implement and execute emergency response protocols according to standard operating procedures to safeguard guests and staff.
Manage crisis situations promptly and effectively to minimize impact on guest safety and hotel operations.

Administrative & General

Handles and keeps the record of incoming official letters in file, and report to the Front Office Manager with the information.
Request for purchasing pantry supplies and stationaries.
Maintains front office work stations & cleanliness.
Manages Smart Mart & vending machines.
Take on ad-hoc office or other projects when assigned.
Participate in Front Office committees and task force assignment.

QUALIFICATIONS & REQUIREMENTS

Minimum Degree in Hotel Management or other related fields
Preferred working experience in a Front Office function preferably in a hospitality or service industry
Positive working attitude with willingness to learn
Able to work in 3 rotating shifts & to cover Reservations department when needed
Comfortable working in a fast-paced environment
Excellent interpersonal and communication skills to interact well across all levels of staff
Meticulous, organized and strong multitasking

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Duty Manager - Travelodge Hotels

Penerangan Pekerjaan - Duty Manager - Travelodge Hotels

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