E-Commerce Clerk

Job Description:

Basic salary RM 1,800.00 to RM 2,000.00

1. Order Processing: Processing and fulfilling online orders accurately and efficiently. This involves picking, packing, and shipping products to customers in a timely manner. 
2. After Sales: Handling of complaints and warranty cases, the provision of advice on any arising questions and the recommendation of upselling services.
3. Customer Service: Providing excellent customer service by promptly responding to customer inquiries, resolving issues, and addressing any concerns via email, chat or phone.
4. Date Entry: Accurately entering data into the e-commerce system, including product details, pricing, and customer information.
5. Order Tracking and Reporting: Tracking the status of orders, monitoring shipments, and providing regular updates to customers.
6. Any other ad-hoc duties as and when assigned.

Requirement :

• High school or equivalent. 
• Previous experience in e-commerce, retail, or customer service roles preferred.
• Punctuality and attendance are important.
• Excellent communication and interpersonal skills.
• Proficiency in computer skills, including experience with e-commerce platforms and Microsoft Office applications.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong problem-solving skills and ability to adapt to changing priorities.