E-Commerce Customer Service Executive

• Respond in a timely manner to inquiries from customers, via phone, email, messaging, social media, or e-commerce platforms such as WhatsApp, Facebook, Instagram, Shopee, Lazada, and more.
• Provide prompt and appropriate solutions to any problems faced by customers.
• Provide occasional support to the operations team to ensure target achieved.
• Monitoring of competitive activities to improve on company’s strategies.
• Building a good rapport with customers, to ensure smooth operations and goodwill.
• Compile data and advise on customers’ buying patterns to ensure best results in Sales and Marketing strategies.

Requirements:

Qualification:

Customer Service

Job Location:

Johor, Kuala Lumpur

Employment Type:

Full-Time

Age Range of Candidate:

21 - 35

Years of Experience:

2

Monthly Salary:

MYR2300 - MYR3500

Application Form

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